Privacy Policy

Last updated: 3 September 2026

Skyway Cleaning ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information you provide directly to us, including:

• Name, phone number, email address and property address, when you request a quote or make a booking;
• Details about your property and the service you require;
• Any information you include in messages, forms, or calls with us;
• Basic technical information (such as browser type and pages visited) if you use our website, collected automatically for site performance purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide quotes and deliver the Services you've booked;
• Communicate with you about bookings, scheduling, and follow-ups;
• Send before-and-after photos of completed work;
• Improve our services and website; and
• Meet our legal, accounting, and insurance obligations.

We do not use your information for automated decision-making, and we do not send marketing communications unless you've asked us to.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited information with trusted third parties who help us run our business, such as payment processors, scheduling or accounting software providers, and insurers — only to the extent needed for them to perform their function, and under obligations to keep it secure. We may also disclose information where required by law.

4. Photos of Completed Work

We may take before-and-after photos of the work we complete for quality records and, unless you tell us otherwise, for use in marketing materials such as our website and social media. We aim to avoid capturing identifying details such as your address, vehicle registration, or family members in any photo used publicly. You can ask us not to use photos of your property at any time.

5. Data Security

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access. No method of storage or transmission is completely secure, but we review our practices regularly to keep your information safe.

6. Data Retention

We retain personal information only for as long as necessary to provide our Services, meet legal and accounting obligations, and resolve any disputes. Information no longer needed is securely deleted or de-identified.

7. Cookies & Website Analytics

This website does not run pop-ups or intrusive third-party advertising. We do use Google Ads conversion tracking (Google's "gtag.js") to understand which visits to this site lead to a quote request, so we can measure whether our advertising is working. This sets a cookie in your browser and may share information such as your approximate location and the pages you visit with Google, in line with Google's own privacy policy. It does not identify you by name. You can opt out of this tracking using your browser's cookie settings or tools such as Google's Ads Settings.

8. Your Rights

You may ask us to access, correct, or delete the personal information we hold about you, or ask questions about how it's used, by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The version published on this website applies from the date shown at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please get in touch:

• Phone: 0426 666 354
• Email: hello@skywaycleaning.com.au