Legal

Terms & Conditions

Last updated: 3 September 2026

These Terms & Conditions ("Terms") govern the use of the Skyway Cleaning website and the provision of window cleaning, pressure washing, gutter clearing and related services ("Services") by Skyway Cleaning ("we", "us", "our") to any person who books a Service ("you", "the client"). By requesting a quote, making a booking, or using this website, you agree to be bound by these Terms.

1. Quotes & Pricing

Quotes provided via the website, phone or email are estimates based on the information supplied and are not binding until confirmed in writing or on-site. Final pricing may vary if the property's condition, size, or access differs from what was described at the time of quoting. Any price adjustment will be communicated to you before work proceeds.

2. Bookings & Cancellations

Bookings are confirmed once a date and time have been agreed between you and Skyway Cleaning. We ask for at least 24 hours' notice to reschedule or cancel a booking. Cancellations made with less notice, or a missed appointment where no access is provided, may incur a call-out fee to cover time and travel already committed.

3. Access to the Property

You are responsible for ensuring safe and reasonable access to all areas where work is to be carried out, including clear pathways, unlocked gates, and control of pets during the visit. If safe access cannot be obtained, we reserve the right to reschedule or decline the job, and a call-out fee may apply.

4. Weather & Rescheduling

Some Services, particularly pressure washing and high-access window cleaning, cannot be safely or effectively performed in poor weather (heavy rain, high wind, or storm conditions). Where weather prevents a booking from proceeding, we will contact you to reschedule at no additional cost.

5. Payment Terms

Payment is due on completion of the Service unless otherwise agreed in writing. We accept the payment methods listed at the time of booking. Overdue accounts may be subject to a reminder fee and, where necessary, referred for debt collection, with any associated costs added to the outstanding balance.

6. Our Guarantee

We take pride in our work and aim for your complete satisfaction. If you're not happy with any part of a completed Service, let us know within 48 hours and we will return to reassess and, where reasonable, re-clean the affected area at no extra charge. This guarantee does not cover pre-existing damage, permanently etched glass, or conditions beyond our control such as new pollen, dust, or weather occurring after completion.

7. Liability & Insurance

Skyway Cleaning holds public liability insurance and takes reasonable care to protect your property while on-site. We are not liable for pre-existing damage, defects, or wear and tear (including but not limited to failing seals, damaged screens, loose fittings, or deteriorated sealant) that becomes apparent during the course of our work. To the maximum extent permitted by law, our liability for any claim arising from the Services is limited to the cost of re-performing the Service in question.

8. Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded. Where permitted, our liability is limited to the re-supply of the Services.

9. Photos & Marketing

We may take before-and-after photos of completed work for quality records and, unless you tell us otherwise, for use in marketing materials such as our website and social media. Photos are taken so that individuals, vehicles, and identifying details are not the focus, and we will not use images that clearly show your address or personal information without your consent.

10. Website Use

The content of this website is provided for general information about our Services and does not constitute a binding offer. We make reasonable efforts to keep information accurate and up to date but do not guarantee that the website will be error-free or uninterrupted at all times.

11. Privacy

Any personal information you provide when requesting a quote or booking a Service is used only to deliver and manage that Service and is handled in accordance with our Privacy Policy. We do not sell your information to third parties.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services or legal requirements. The version published on this website at the time of your booking will apply.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia, and any disputes arising from them will be subject to the exclusive jurisdiction of the courts of that state.

14. Contact Us

If you have any questions about these Terms, please get in touch: